Privacy Statement – Apex Performance & Wellness
At Apex Performance & Wellness, your privacy and the confidentiality of your personal health information are of paramount importance. Our privacy practices align with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health privacy regulations.
Collection of Personal Health Information
We collect personal health information directly from you or from authorized third parties with your consent. This information includes, but is not limited to:
- Contact information (name, address, phone number, email)
- Health history and records
- Treatment and care information
- Billing and payment information
- Insurance details
Purpose and Use
Your personal health information is collected to:
- Assess your healthcare needs and provide appropriate treatments
- Communicate and coordinate care among health professionals involved in your treatment
- Process payments, billing, and submit claims to insurance providers
- Comply with legal and regulatory requirements
- Support internal quality assurance and practice improvements
Consent
Your consent for collection, use, and disclosure of personal health information is typically obtained at your initial appointment. You may withdraw your consent at any time, subject to legal and contractual restrictions.
SMS Messaging Consent
By providing your mobile phone number, you consent to receive SMS messages from Apex Performance & Wellness regarding appointment reminders, updates, notifications, promotions, or other relevant information. By consenting, you acknowledge that:
- You are agreeing to receive text messages from Apex Performance & Wellness.
- Your personal information will not be shared with third parties for marketing purposes.
- Message frequency may vary based on your interactions with our services (typically no more than 2–6 messages per month, although frequency may vary).
- You can opt-out at any time by replying STOP.
- For assistance, you may reply HELP to receive further information.
- Standard message and data rates may apply as determined by your cellular service provider.
Disclosure of Information
Your personal health information may be disclosed to:
- Health professionals involved in your care
- Third-party payers and insurance companies, with your consent
- Regulatory or legal bodies, if required by law
- Individuals authorized by you
Protection and Security
We take significant steps to protect your personal health information through administrative, technical, and physical safeguards, including:
- Secure storage and restricted access
- Staff training on privacy obligations
- Regular reviews of privacy procedures
Access and Accuracy
You have the right to access your personal health records and request corrections if you believe there are inaccuracies. Please contact us directly to request access or corrections.
Retention and Destruction
Personal health information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law. Records no longer needed are securely destroyed.
Questions and Concerns
If you have questions or concerns about your privacy or the handling of your personal health information, please contact our Privacy Officer:
Privacy Officer
Apex Performance & Wellness
4510 Rhodes Dr. Unit 940
Windsor, Ontario, Canada, N8W 5K5
226-674-0474
[email protected]
Updates to this Policy
This privacy policy may be updated periodically to reflect changes in practice or legislation. Updates will be made available on our website and upon request.